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Salesforce Lightning Platform

Salesforce Lightning Platform
Formerly Salesforce App Cloud

Overview

What is Salesforce Lightning Platform?

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

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Recent Reviews

Life changing!

10 out of 10
May 14, 2022
Incentivized
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life …
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Money Back Guaranteed!

10 out of 10
May 10, 2022
Salesforce Lightning Platform is our main tool as a sales coordinator. We use it for many things such as communicating with our clients …
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Salesforce Lightning Review!

9 out of 10
June 15, 2021
Incentivized
We use the Salesforce Lightning Platform as a sales organization. It is only the sales department that uses this platform today. We use it …
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Lightning in a bottle!

10 out of 10
May 02, 2021
Incentivized
It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Scalability (34)
    9.7
    97%
  • Platform access control (33)
    9.7
    97%
  • Services-enabled integration (33)
    9.3
    93%
  • Ease of building user interfaces (36)
    7.8
    78%

Reviewer Pros & Cons

View all pros & cons
Verified User
Contributor in Sales
Information Technology & Services Company, 5001-10,000 employees
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Pricing

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Starter

$25.00

Cloud
Per User Per Month

Plus

$100.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Salesforce Lightning Platform Overview Demo

YouTube
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Features

Platform-as-a-Service

Platform as a Service is the set of tools and services designed to make coding and deploying applications much more efficient

8.9
Avg 8.2
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Product Details

What is Salesforce Lightning Platform?

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.

With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.

The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.


Salesforce Lightning Platform Integrations

Salesforce Lightning Platform Competitors

Salesforce Lightning Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.

Quickbase are common alternatives for Salesforce Lightning Platform.

Reviewers rate Scalability and Platform access control and Upgrades and platform fixes highest, with a score of 9.7.

The most common users of Salesforce Lightning Platform are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(651)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
May 14, 2022

Life changing!

Verified User
Employee in Sales
Hospitality Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life easy and this has everything. We can check the status of our bookings here, it makes our tasks easier as we can chat and do emails here with the clients.
Pros and Cons
  • Check the status of our bookings.
  • Send and receive emails.
  • You can check your productivity.
  • Leave important notes to thw chatter box.
  • I wish we can change the background color ans more options for background designs.
  • Chat/message feature with other users within the organization.
  • Some error messages are unclear and we hope they can change the phrases and make it more understandable.
  • Sometimes it is slow but not all the time.
Likelihood to Recommend
Salesforce is best use for businesses. I like the most with Salesforce is where you can customize some settings to make your job easier and faster. You can also check the status of your tasks, emails you sent if it has been read and received. And check your productivity everyday.
Salesforce Lightning Platform Feature Ratings
Platform-as-a-Service (11)
96.36363636363637%
9.6
Ease of building user interfaces
100%
10.0
Scalability
100%
10.0
Platform management overhead
100%
10.0
Workflow engine capability
100%
10.0
Platform access control
100%
10.0
Services-enabled integration
100%
10.0
Development environment creation
90%
9.0
Development environment replication
90%
9.0
Issue monitoring and notification
100%
10.0
Issue recovery
90%
9.0
Upgrades and platform fixes
90%
9.0
Return on Investment
  • Makes our job easier
  • Reminds you everyday for your follow ups
  • Notifies you the important things you need to prioritize aside from follow ups but it let you see clients who read amd received your proposals.
  • You can also track your productivity in Salesforce.
Alternatives Considered
I have been using Salesforce for two years now. Ans I have not used any other platform before similar on this. I find Salesforce very easy to use and this really makes your job much easier and faster. Its features are easy to understand and use and I am glad I have learned about the Salesforce.
Other Software Used
Citrix Gateway (formerly NetScaler Unified Gateway), NICE CXone (formerly NICE inContact), Microsoft Teams
May 10, 2022

Money Back Guaranteed!

Verified User
Employee in Sales
Hospitality Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Salesforce Lightning Platform is our main tool as a sales coordinator. We use it for many things such as communicating with our clients through email, sending leads to prospects, and monitoring our sales and revenue. Using this tool helps us to compare sales and revenue from previous months to see our areas of improvement.
Pros and Cons
  • Sales and revenue computation.
  • Sending leads to prospects that helps us win the business.
  • Helps us communicates with clients.
  • It takes a while before it recognizes bounced emails.
  • We get so many notifications from a single action. Not sure if this can be modified in the settings though.
  • Error messages are sometimes unclear which makes it hard for us to identify the problem.
Likelihood to Recommend
We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.
Salesforce Lightning Platform Feature Ratings
Platform-as-a-Service (11)
86.36363636363637%
8.6
Ease of building user interfaces
80%
8.0
Scalability
80%
8.0
Platform management overhead
90%
9.0
Workflow engine capability
90%
9.0
Platform access control
90%
9.0
Services-enabled integration
80%
8.0
Development environment creation
80%
8.0
Development environment replication
80%
8.0
Issue monitoring and notification
100%
10.0
Issue recovery
100%
10.0
Upgrades and platform fixes
80%
8.0
Return on Investment
  • In order to win the business, we need to have real-time communication with our clients regarding proposals and Salesforce is making it possible.
  • It's a great tool that is also integrated with different systems that our clients are using.
  • As we are able to monitor our sales revenue in real-time, we would be able to know what we need to improve to make sure that we meet our monthly quota.
Other Software Used
May 02, 2021

Lightning in a bottle!

Verified User
Project Manager in Information Technology
Environmental Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are in the process of switching to some new systems and are basing the architecture of that integration off compatibility with Salesforce Lightning Platform. Although it has many strengths, the ease with which we can connect to Salesforce Lightning Platform and sync data makes us more efficient and prevents departmental silos.
Pros and Cons
  • Allows add-ons and connectivity.
  • Training, training, training.
  • Community upvoting.
  • Seasonal updates.
  • Allows for customization and data uploading.
  • Permission layers can be redundant and time-consuming.
  • Error messages that cannot be customized are confusing for the end user.
Likelihood to Recommend
I can only recommend the sales side as we do not currently utilize the service side, although I can tell you I have pushed for the service side to be utilized. I would like to see everything except perhaps our financials run through Salesforce, even ERP so we can add CPQ functionality to our quotes.
Salesforce Lightning Platform Feature Ratings
Platform-as-a-Service (11)
100%
10.0
Ease of building user interfaces
100%
10.0
Scalability
100%
10.0
Platform management overhead
100%
10.0
Workflow engine capability
100%
10.0
Platform access control
100%
10.0
Services-enabled integration
100%
10.0
Development environment creation
100%
10.0
Development environment replication
100%
10.0
Issue monitoring and notification
100%
10.0
Issue recovery
100%
10.0
Upgrades and platform fixes
100%
10.0
Return on Investment
Alternatives Considered
N/A
Other Software Used
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Google App Maker, Microsoft Power BI
October 12, 2019

Challenging implementation. Glitchy software.

RT
Rhiannon Thompson
Customer Success Specialist
Untappd (Food & Beverages, 51-200 employees)
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Salesforce Lightning is used by several departments at our company including Inside Sales, Enterprise Sales, Customer Success, and rarely Support. It is used by Sales Development Representatives and Account Executives to manage pipeline and communication during the sales process. It is used by Customer Success primarily as a reference for communication during the sales process and as a record of communication during the full life cycle of a customer.
Pros and Cons
  • Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
  • Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
  • Parent/Child account hierarchy exists which is helpful.
  • Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
  • Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
  • There are very few aspects of this platform that are intuitive and user-friendly. Very rarely can information be found where you'd expect it and several pages with a thousand clicks are required to get just about anything done. It is very, very time-consuming! For a high volume, very short sales cycle this platform absolutely makes no sense. It is designed for something much more complex and concrete. Salesforce Lightning is completely impractical when contact information, opportunity details, notes, account owners, and so much more changes on a daily basis.
  • I mentioned it's great that contact records can be associated with multiple accounts but that also leads to all accounts for which the contact is associated being flagged as 'Duplicate'. Perhaps this is something that can be adjusted and customized at our company but so far it seems to be incredibly frustrating. The duplicate flagging seems to be all or nothing. Identical accounts are somehow not flagged while accounts that don't have a single detail in common are. A child account is flagged as the duplicate of a parent account. It's an untrustworthy process that leads to more work and poor data management. Hopefully, this can be addressed.
  • Activity logging is also very untrustworthy. Again, this may be something that is not set up properly at our company but makes for double the workload. When calls and emails do not log properly it leads to redundant and unnecessary communication between colleagues and customers alike or worse, wasted time spent on digging up the correspondence from another source such as Gmail or the Talkdesk website. Chatter and notes disappearing or not saving is equally problematic.
  • Very glitchy. Often times records will have to be entered twice because they did not save the first time. Pages need to be refreshed often. Tools sometimes just don't work. We receive error messages to 'contact your administrator' so often it's scary.
  • This ties into activities not logging but syncing with other platforms are often unreliable. Sometimes the Salesforce extension for Gmail works, sometimes it doesn't. Sometimes Talkdesk syncs with Salesforce connector, sometimes it doesn't.
Likelihood to Recommend
I can very easily see Salesforce being a valuable tool for more complex and longer sales cycles. If you're interacting with multiple contacts, departments, and tiers within a company this will give you the organization and powerful analytics you need. If you are working with the same contacts and accounts for long periods of time (sales cycles of several months or more) it might also be a good fit. Be ready to invest heavily is implementation and training from the very beginning. It is a complex tool that requires A LOT of thoughtful, careful, and thorough planning to be implemented successfully.

It is not well suited to industries that change rapidly, where your contacts might be completely different today than they were last week or the business you were working with has closed. It does not make sense for a company who's sales goals rely very much on the volume of contract value. You will simply spend too much time on data entry that will, in the end, be unreliable.



Salesforce Lightning Platform Feature Ratings
Platform-as-a-Service (11)
27.27272727272727%
2.7
Ease of building user interfaces
20%
2.0
Scalability
70%
7.0
Platform management overhead
20%
2.0
Workflow engine capability
N/A
N/A
Platform access control
20%
2.0
Services-enabled integration
50%
5.0
Development environment creation
N/A
N/A
Development environment replication
N/A
N/A
Issue monitoring and notification
50%
5.0
Issue recovery
50%
5.0
Upgrades and platform fixes
20%
2.0
Return on Investment
  • This has dramatically reduced efficiency across multiple teams resulting in lower ROI.
  • It's hard to put a number on but poor ease of use has resulting in a big hit to employee morale and company culture.
Alternatives Considered
Close and Salesforce are two very different beasts. Close is much more user friendly but lacks the ability to serve complex infrastructures and hierarchies provided by Salesforce. Close is much simpler and faster--great for high volume but will not provide you with rich, powerful analytics. Support with Close was much more responsive and outages/errors much less likely.
Support Rating
5
I am not an administrator so there may very well be outstanding Support and I am just not privy to it. On a user level it's hard to gauge the effectiveness and responsiveness of Support because nearly everything has to go through an administrator.
Other Software Used
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